Frequently Asked Questions (FAQ)

Where do you ship?   

Worldwide shipping: timeframes vary by region.

When will my order ship?     

Typically, within 1–2 business days after placement.

How can I track my order?    

You’ll receive a tracking link via email once shipped.

Can I change my order or shipping address?

Contact support immediately; change is possible only if not yet shipped.

What is your return window?

Standard 8 days; holiday extension to 15 days.

Do I pay for return shipping?

Free for exchanges/store credit; return shipping deducted for refunds.

What if my product is defective?      

Submit an online claim with photos; receive credit with bonus, exchange, or refund.

Can I return opened products?           

No—opened or used items are not eligible for return.

When will I get my refund? 

Refunds processed after item inspection; may take 5–7 business days depending on payment method.

What payment methods do you accept?

Debit cards, Credit Cards, Klarna, etc. as applicable.